Legal
Privacy Policy
Effective Date: April 1, 2026
Hangzhou Xiapu Technology Co., Ltd. ("NOVO", "we", "us", or "our") operates the website novosand.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or submit an inquiry.
Please read this policy carefully. By using our website, you agree to the practices described below.
Contents
1. Information We Collect
We collect information you provide directly to us, including:
Contact information: name, email address, phone number, WhatsApp number
Company information: company name, country, job title
Inquiry details: product type, quantity, specifications, and any additional requirements you submit through our inquiry forms
We also collect certain information automatically when you visit our website, including:
IP address and approximate location
Browser type and version
Pages visited and time spent on each page
Referring website or search terms
Device type and operating system
This technical data is collected through standard web server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to:
Respond to your product inquiries and quotation requests
Send you samples, catalogs, or technical documentation you have requested
Communicate with you about orders, shipments, and after-sales support
Improve our website content and user experience
Comply with legal obligations
We do not use your personal information for automated decision-making or profiling.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
Our internal sales and customer service team members who need it to respond to your inquiry
Third-party service providers who assist us in operating our website and managing communications (such as email services and form submission processors), under strict confidentiality obligations
Legal authorities if required by applicable law or to protect our legitimate business interests
All third-party providers we work with are required to handle your data securely and only for the purposes we specify.
4. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
We use cookies for:
Essential website functionality
Analytics and performance measurement (e.g., page views, session duration)
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including responding to your inquiry and maintaining business records.
If you request that we delete your information, we will do so promptly unless we are required to retain it by law or for legitimate business purposes such as resolving disputes or maintaining transaction records.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include secure data transmission (HTTPS), access controls, and regular security reviews.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. International Data Transfers
NOVO is based in China. If you are located outside China, your personal information will be transferred to and processed in China when you submit an inquiry through our website.
By submitting your information, you acknowledge and consent to this transfer. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for communications at any time
Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
10. Children's Privacy
Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hangzhou Xiapu Technology Co., Ltd.